Privacy Policy

Privacy Policy, Whitepod Original

Last updated: 05.23.2024

At Whitepod Original, we place great importance on protecting your personal data. This privacy policy describes how we collect, use, share, and protect your personal information in accordance with European laws (General Data Protection Regulation, "GDPR") and Swiss laws (Federal Act on Data Protection, "FADP").

1. Data Controller

Whitepod Original Address: Rte des Cerniers 100, Les Giettes, 1871 Monthey, Email: reservations@whitepod.com, Phone: 024 471 38 38

2. Types of data collected

We collect various types of personal data:

• Identification information : last name, first name, address, phone number, email address, date of birth, nationality.
• Booking information : stay dates, room preferences, payment information, billing details.
• Communication data : history of communications with us, contact preferences.
• Browsing data : IP addresses, cookies, browsing data on our website.

3. Purposes of processing

We use your personal data to:

• Manage bookings : process and confirm your bookings, send communications regarding your stay.
• Customer service : to answer your questions, provide support, and improve our services.
• Marketing : to send you promotional offers and information about our services, subject to your explicit consent.
• Legal compliance : to comply with our legal and regulatory obligations.

4. Data sharing

We may share your personal data with:

• Service providers : external providers that help us deliver our services (e.g., payment processors, marketing services).
• Public authorities : when required by law or to protect our rights.

5. International data transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or Switzerland. We ensure that these transfers are carried out in accordance with applicable laws, notably by using standard contractual clauses approved by the European Commission or the Federal Data Protection and Information Commissioner (FDPIC).

6. Data security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

7. Data retention

We only retain your personal data for as long as necessary for the purposes for which it was collected, in accordance with legal and regulatory requirements.

8. Your rights

In accordance with the GDPR and the FADP, you have the following rights:

• Right of access : obtain a copy of your personal data.
• Right to rectification : correct inaccurate or incomplete data.
• Right to erasure : request the deletion of your personal data under certain circumstances.
• Right to restriction of processing : restrict the processing of your data under certain conditions.
• Right to data portability : receive your data in a structured and commonly used format.
• Right to object : object to the processing of your personal data in certain situations.
• Right to withdraw consent : withdraw your consent at any time for processing based on it.

9. Contact and complaints

To exercise your rights or for any questions regarding this privacy policy, please contact us at: Email: reservations@whitepod.com, Address: Whitepod Original, Rte des Cerniers 100, Les Giettes, 1871 Monthey

If you are not satisfied with our response, you may contact the competent data protection authority:

• Europe : The data protection authority in your country of residence.
• Switzerland : Federal Data Protection and Information Commissioner (FDPIC).

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on our website with an updated date. We encourage you to review this policy regularly to stay informed of any potential changes.

This privacy policy is intended to inform you clearly and transparently about how we process your personal data. Your trust is essential to us, and we are committed to protecting your privacy with the utmost care.

11. Cookies

This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and provide us with key data that helps us facilitate navigation. If cookies are stored on your computer, you will not need to enter all the required data to access this site every time you visit. This data allows us to personalize our website to match your tastes and needs; this is part of our ongoing efforts to provide you with seamless access to our pages and services. If you do not wish for cookies to be saved on your computer, you can use your browser settings to block cookies from our site. To learn how to configure your browser's cookie management, please visit your browser's help center. You can delete cookies already saved on your computer at any time. Please note that blocking cookies may limit access to certain features of our site and result in a less streamlined experience.

12. Google Analytics

This website uses Google Analytics, an analysis service operated by Google that helps sites understand how to customize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are unable to identify who visits our site. To learn more about Google Analytics, visit the official page.‍

13. Google Ads

We use Google Ads for online advertising purposes. The Google Ads program allows us to display relevant advertisements based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT GRANT ACCESS TO YOUR COMPUTER. Thanks to Google Ads, we are able to personalize our marketing efforts to meet your needs and display only the advertisements that are likely to interest you.

14. Facebook Custom Audience Pixel

A Facebook Custom Audience pixel is a piece of code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. Information collected by the pixel includes the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Every Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors when they access our site from different types of devices. We use this data for commercial purposes, specifically to target advertisements via the Facebook advertising platform.

15. Newsletter

You will only receive promotional information via our newsletter if you authorize us to use your email address for this purpose. Our site and its subsidiaries will never send you newsletters or promotional emails if you have not subscribed to them. By subscribing to our newsletter, you can choose your interests to receive related emails. We use this information, along with your personal data, to send you content that is relevant to you. If you prefer to unsubscribe from our newsletter or promotional emails, you can click the unsubscribe link located at the bottom of our emails.

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