Terms and Conditions

1. Contract Conclusion

The contract between the client and Whitepod becomes effective upon written confirmation of the booking via mail, fax, or email. The services provided are those described in the confirmation, the brochure, or on our website.

2. Prices

Prices are quoted in Swiss francs (CHF) and are binding. Rates are displayed including VAT.

3. Booking & Payment

A booking is confirmed upon payment of a 50% deposit of the total stay amount. The balance is due 14 days before arrival. For any booking made less than 14 days before arrival, full payment is required. Accepted payment methods: credit card (Visa, Mastercard, Amex) or bank transfer. A written confirmation will be sent to you upon validation.

Bank

WHITEPOD OPS SA
Route des Cerniers 100
1871 Les Giettes
Switzerland

RAIFFEISEN – 1871 Monthey
Bank Clearing Number : 80808
IBAN : CH35 8080 8005 6585 2318 6
BIC-SWIFT : RAIFCH22XXX

4. Modifications and Cancellations

We understand that unexpected events can happen. That is why we have designed a clear and balanced cancellation policy:
– 14 days or more before arrival: free cancellation, full refund of the deposit.
– Between 7 and 13 days: 50% of the total stay amount will be charged.
– Less than 7 days: the total amount is due.
Cancellations must be submitted in writing (email serves as proof).
You may also transfer your booking to another person at no extra cost.

We recommend that you take out travel cancellation insurance, for example through the Touring Club Suisse or your credit card provider, to cover the full value of your trip.

5. Serenity Option

Add the FLEXI Option (CHF 30 per night) when booking to enjoy free date changes up to 48 hours before arrival, subject to availability.

6. Check-in / Check-out

Pods: Available from 3:00 PM on your arrival day until 11:00 AM on your departure day.
Chalets: Available from 5:00 PM on your arrival day until 1:00 PM on your departure day.
Please let us know if you expect to arrive late.

7. Access and transport

Pods are accessible only on foot (approximately a 20-minute walk). Our team will transport your luggage.
Cabins are accessible on foot or by vehicle, depending on the season.

8. Pets

Dogs are welcome in selected Pods and Cabins (CHF 30 per stay). Please inform us at the time of booking.

9. Taxes

The tourist tax will be charged separately (CHF 2 per adult per night; CHF 1 per child under 16 per night).

10. Lost and found

Any items found will be kept by the establishment for a maximum of one year. After this period, if unclaimed, they may be disposed of in accordance with our internal policies.

11. Gift vouchers

Gift vouchers are valid for the duration specified at the time of purchase and are non-refundable and cannot be exchanged for cash. They may only be used for the specified services (accommodation, dining, activities, etc.) and are subject to availability. Any booking made with a gift voucher must be confirmed in advance. No refunds or extensions will be granted if the voucher is not used before the expiration date.

12. Stay quality and guest feedback

The comfort and satisfaction of our guests are at the heart of our commitment.

To ensure we can respond effectively and immediately, please report any discomfort encountered during your stay to our team without delay, and we will do our utmost to resolve the issue on-site.

Requests or complaints made after departure regarding issues that were not brought to our attention at the time of check-out will not be eligible for a financial refund.

However, they are carefully reviewed and may, where appropriate, be given special consideration during a future stay.

13. Data protection

Whitepod processes personal data submitted via its forms (reservations, seminar requests, contact forms) solely for the purpose of responding to inquiries, preparing quotes, and managing bookings.

The data collected may include, but is not limited to: first name, last name, professional email address, company, and information related to the request.

This data is not shared with third parties, except where necessary to process the request (technical service providers, booking systems).

Data is retained only for as long as necessary to process the request or in accordance with applicable legal obligations.

In accordance with applicable data protection legislation, you may request access to, correction of, or deletion of your personal data by contacting:
reservations@whitepod.com

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