General terms – WHITEPOD RESORTS SA
1. Conclusion of the contract
The contract between the guest and Whitepod shall be applicable on receipt of written confirmation of the reservation, whether this has been sent by letter, fax or e-mail.
The services provided are based on the description contained in our the brochure or on our website.
The prices are in Swiss francs (CHF).
3. Terms of payment
Deposit: a deposit of 100% is required. This deposit is equivalent to the total price of accommodation.
If the reservation is not made online via our website then the deposit must be paid within 15 days from the date of booking. A credit card number must be given to guarantee your reservation, even if the deposit has been paid.
WHITEPOD OPS SA
Route des Cerniers 100
1871 Les Giettes
RAIFFEISEN – 1871 Monthey
Bank Clearing Number : 80808
IBAN : CH35 8080 8005 6585 2318 6
BIC-SWIFT : RAIFCH22XXX
If payment is not made by the deadline, Whitepod shall be entitled to cancel the contract and demand a cancellation fee in accordance with section 4.
Final settlement: the remaining balance of the entire stay is payable directly, on the day of departure.
4. Changes and cancellations
If you cancel a booked reservation, the following cancellation fees shall apply:
Cancellation up to 30 days before the date of arrival: no cancellation charge
Cancellation from 29 to 15 days before the date of arrival: refund of up to 50% of the deposit
Cancellation less than 15 days before the date of arrival: no refund of the deposit (activities will also be charged if the cancellation occurs less than three days before arrival)
For cancellations made in writing (email or post): the applicable cancellation date is the date on the written cancellation document.
We recommend that you take out travel cancellation insurance, for example through Touring Club Suisse or credit card travel insurance.
If you are unable to come but assign your booking to another person, no extra costs shall be incurred.
If, due to a fault on the part of Whitepod the accommodation was not available for occupation at the period for which it was booked, the hotel shall pay at least the equivalent value of the accommodation for as long as the room is unavailable.
Choosing the FLEXI booking option allows you to change the date of your stay 48 hours before your check-in.
YOUR RESERVATION DEPOSIT IS NON-REFUNDABLE.
5. Delayed arrival or premature departure
Arrival and departure dates and times are the responsibility of the guests. In case of late arrival, whether due to disturbances in public or private transport, or for personal reasons, the full room-price is payable.
In the event of premature departure, the entire amount is also payable.
6. Check-in / Check-out
Check-out is at 11am
Check-in 3pm to 6pm
If you arrive after 6pm, you are asked to inform Whitepod in advance.
7. Tourist tax
For the duration of your stay a local accommodation tax must be paid (CHF 2 per adult per night; CHF 1 per child under 12 per night).
In the event of a complaint please notify Whitepod, so that any problems, faults or errors can be resolved as quickly as possible.
In all other respects, Swiss law shall apply. Exclusive jurisdiction is Sion, Switzerland.